1. Shipping Destinations

We ship gemstones and jewelry both locally within Tanzania and internationally to most countries, subject to export/import regulations.

2. Processing Time

Orders are processed within 3-5 business days after payment confirmation and certification (if required).

Custom jewelry orders may require additional production time — estimated timelines will be communicated at order confirmation.

3. Shipping Methods & Costs

Shipping costs are calculated based on destination, package value (for insurance), and chosen courier (e.g., DHL, FedEx). Exact shipping costs will be confirmed with you before final payment.

• Local Tanzania delivery: Secure courier or in-person pickup in Arusha.
• International delivery: Shipped via insured, trackable courier due to the high value of gemstones.

4. Customs, Duties & Taxes

International buyers are responsible for any customs duties, import taxes, or fees charged by their destination country. These charges are not included in the product price or shipping cost and are the buyer's responsibility.

5. Tracking & Delays

A tracking number will be provided once your order ships. You will be notified via email/WhatsApp.

We are not responsible for delays caused by customs processing, courier issues, or events beyond our control, but we will assist in tracking and resolving any shipping issues.

1. Due to the Nature of Gemstones

Because gemstones are natural, high-value products often sold with certification specific to that stone, all sales are final once a stone has shipped, except in the specific cases below.

2. Eligible for Refund / Return

You may request a refund or return within 14 days of delivery if:

• The item received does not match the description/certification provided (e.g., wrong stone, incorrect carat weight)
• The item arrives damaged or with certification discrepancies
• The order was canceled before shipment

3. Not Eligible for Refund

• Change of mind after purchase
• Natural inclusions or characteristics typical of the gemstone type that were disclosed at time of sale
• Custom or made-to-order jewelry, once production has started

4. Return Process

• Contact us within 14 days of delivery at info@heavenlywonderssafaris.com or WhatsApp with your order number and reason for return.
• Our team will review your request and provide return instructions.
• Approved returns must be shipped back insured and in original condition/packaging.
• Once received and inspected, refunds are processed within 7-10 business days to the original payment method.

Return Shipping Costs

If the return is due to our error (wrong item, damage, certification mismatch), we cover return shipping.

If the return is for another approved reason, the buyer is responsible for return shipping costs.

5. Cancellations

Orders can be canceled free of charge before payment is made.

Orders canceled after payment but before shipment may be eligible for a full or partial refund depending on processing already completed (e.g., certification fees already paid).

Contact Us

Heavenly Wonders Safaris
📍 Arusha, Tanzania
📧 info@heavenlywonderssafaris.com
📱 +255 717 000 024 | +255 717 000 024